Any idea what FTFR stands for?

Hi Everyone,

Today I’ve been thinking about my FTFR. 

Any idea what this stands for?  

It’s First Time Fix Rate, and you should be interested in this one. Because it can have a direct impact on your business and how productive your team are. 

FTFR gives you an indication how likely it is your IT partner can fix a problem the first time you report it to them. 

We’re as interested in this as you are. No-one wants problems to drag on and on and on… it makes you less productive, and us less efficient. 

Do you know what FTFR you’re currently getting from your IT supplier?  

If you’d like to get more of your technology problems resolved on your first contact, let’s talk. Call us on 01479 811799 or hit reply to this email.  

Yours, 

Barry