Dealing with Difficult Enquiries- Crossing The Line

17 October 2025

Discerning genuine enquiries from inappropriate or offensive contact, or scams, and how to deal with them.

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Dates: Friday 17th October 2025

Times: 10am – 4pm (BST – UK time)

Breaks: 45 min lunch break and 2 short breaks,

Trainer: Diane Hassall, scroll down to see more about the trainer

Location: Online

Cost: £110 if booked by 17th August 2025,

£125 if booked by 17th September 2025,

£140 Full Price

We now offer insurance against cancellation. This must be purchased within 48 hours of booking the workshop. Click here for more info

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Most counsellors and therapists receive ‘dodgy’ enquiries from time to time. But how do we discern between a genuine enquiry and those that are – at best – inappropriate or – at worst – offensive or abusive?

And how do we deal not only with the enquirer but also with our reactions and residual emotions?

Would you know what needs to be reported to the police, or who to refer to if an enquiry is genuine but outside of your competence or desire to work with?

Then there are scammers. Most therapists’ details are available online, making us susceptible to advertising scams, enquiries from bogus clients and payment fraud. How can we avoid getting caught out?

This in-depth, collaborative workshop will answer these questions and many more. It will help you determine your ‘line’, and offer a space to explore ethical and legal dilemmas relating to inappropriate enquiries and potential scams.

Learning Outcomes

By the end of the training, you will have:

Reflected on your reactions to enquiries that feel or are inappropriate, distressing, or illegal
Reflected on the experiences of other therapists
Considered what is a proportionate reaction to such enquiries
Explored when and how ethical and legal lines are crossed, and what to do if they are, for example reporting to the police
Identified your personal ‘line’ and what to do when it is crossed, in the moment and afterwards
Identified when and how to refer an enquirer to other sources of support, for example, to StopSo, the Samaritans or perhaps a Psychosexual Therapist
Learned about the different types of scams targeting counsellors and therapists, and what to do if you suspect you are being targeted or have fallen victim to a scammer

Please note, that the general rules of engagement of the profession (confidentiality etc) apply when attending this workshop.

Trainer: Diane Hassall

Di is an experienced Integrative Psychotherapist and Clinical Supervisor who specialises in Relationship and Psychosexual Therapy. Much of her work is with people exploring gender, sexual or relationship diversity (GSRD).

Her clients bring issues around commitment, sexual identity, gender identity and/or transition, BDSM and kink, polyamory, non-monogamy and other types of relationships. She also works with people in trans-cultural, trans-racial relationships and/or those from differing religions.

Di’s previous career was in HR, learning and development, communications and change management. People and relationships have always been her passion, so it was no surprise to those who know her when she became a psychotherapist!

She is an Accredited Member of NCIP and a Registered Member of COSRT

Maximum Number: 30

FOR FULL INFORMATION ON THIS COURSE CLICK HERE

CPD CERTIFICATE : A Certificate of Attendance form for Continuous Professional Development for 5 hours will be sent by email once you have filled in the feedback form.

Cancellations: Any request to change (eg defer to alternative dates) or cancel your place at a workshop, that is made at less than 21 days before the course start date will be charged in full. Any cancellation / amendments / requests to defer before 21 days, will be subject to a 12.5% handling charge.

Organised through Sleeping Mountain Ltd