How Tiered Huddles Encourage Speaking Up | Emily Swaney
When OhioHealth rolled out tiered safety huddles, reports of safety concerns roughly doubled. That was the goal. All…
Protected Gemba Time That Closes the Loop on Huddles | Emily Swaney
At OhioHealth, managers block 10:30 to 11:30 every day as protected gemba time. When tiered safety huddles rolled out,…
Her Advisors Quit. She Bought It Anyway | Dr. Jen Moran
Her attorney and accountant told her not to buy the dental practice, and they quit when she did. The appraisal valued it…
How 11 People Support a Lean Management System for 35,000 | Emily Swaney, OhioHealth
Emily Swaney, VP of Operational Excellence at OhioHealth, explains how a Lean Promotion Office of 11 people supports a…
Why Toyota Is Replacing the Andon Cord with Buttons
Toyota has been replacing its famous andon cord with buttons. I visited Toyota's plant in Durban, South Africa, to see…
Catch Ball or Dodgeball? How Goals Really Flow in Lean Management
Strategy deployment -- hoshin kanri -- is supposed to work like a game of catch. Goals flow down from leadership,…
The Accountability Meeting He Stopped Having | Eric Dingler
Eric Dingler paused a weekly numbers meeting with his wife for six weeks. It became a year, and a cash-flow gap grew…
They Asked a Nurse to Run the Hospital Lab | Stephanie Mitchell
An ICU nurse was asked to run a hospital laboratory she knew nothing about, right as consultants arrived to cut costs.…