Mark by Mark Graban

Mark Graban: Lean Leadership & More Mar 10, 2026

You Can't Make Someone Else Change

Patrick Engasser on why blame -- even when it's justified -- never gets you where you want to go. The only thing that…

Mark Graban: Lean Leadership & More Mar 10, 2026

I Asked ChatGPT and My Lean AI Coach the Same Question. The Difference Was Obvious.

I demoed the Lean Hospitals Coach live alongside ChatGPT -- same questions, same scenarios, very different results.…

Mark Graban: Lean Leadership & More Mar 9, 2026

Why Being Blind Became His Biggest Sales Advantage | Patrick Engasser

Patrick Engasser was blind since birth, buried in credit card debt, riding the bus because he couldn't afford a cab, and…

Mark Graban: Lean Leadership & More Mar 5, 2026

People-Pleasing Is Destroying Your Credibility

Saying yes doesn’t make you kind. It can actually damage your reputation. In this clip from My Favorite Mistake, Jen Fry…

Mark Graban: Lean Leadership & More Mar 5, 2026

“You Don’t Think I’m Nice?” — Why Forced Niceness Hurts Black Women

What happens when “be nice” becomes a form of pressure? In this clip from My Favorite Mistake, Jen Fry talks about…

Mark Graban: Lean Leadership & More Mar 4, 2026

Adults Aren't Trained for Feedback (So Teams Struggle)

Most adults were never taught how to give or receive feedback... yet workplaces assume we just "know how." In this short…

Mark Graban: Lean Leadership & More Mar 3, 2026

Your Feedback Isn’t Helping (Here’s Why)

Most feedback fails for one simple reason: it’s too vague. Saying, “That’s not working,” doesn’t help anyone improve. In…

Mark Graban: Lean Leadership & More Mar 2, 2026

Stop Being "Nice" — It's Making Everything Worse | Dr. Jen Fry

"Niceness is keeping the peace. Niceness is 'I don't want to be a problem.'" Dr. Jen Fry explains why being "nice" --…